Buy products
What do the different states of the products sold correspond to?
New
The item has never been used and has no defects.
Very good condition
Used or worn a few times, but is immaculate, it may have some small imperfections, which are clearly marked and mentioned in the listings.
Good condition
Used or worn many times, may show signs of wear, which are clearly marked and mentioned in the advertisements.
Satisfying
Used or worn many times, has defects clearly visible in the photos and mentioned in the description.
Where do the items for sale come from?
Individuals, most of whom bought the new product on the brand's website, wanted to put their product on sale to empty their cupboard, buy new products... and make people happy!
Some items come directly from the Nobodinoz brand (prototypes, exhibition models, etc.)
Can I get more information about a product?
Of course ! Our support team will be happy to answer you!
Write to us via the contact form!
We will respond to you very quickly
Is the price of the products negotiable?
The price of the items is not negotiable.
It is set directly by the seller, to whom we suggest a fair price.
What payment methods do you accept?
We accept payments by credit card (Visa & Mastercard), Apple Pay & Paypal
Can I return the product if it does not suit me (size, color, etc.)?
Your product does not comply : we will refund you and generate your return label within 24 hours.
Your product does not suit you:
- Items purchased from a private seller are neither refundable nor exchangeable. However, we offer you the possibility of relisting your purchase, without commission.
- Items purchased from the Nobodinoz brand are eligible for return.
How can I be sure that I will receive my item?
The vast majority of orders reach their recipient without incident!
If you encounter a problem (shipping, delivery, etc.), we invite you to write to us , once the problem has been identified and proven, you will be reimbursed directly to your bank account.
How can you be sure that the product received will conform to its description?
Once your order has been received, you have 72 hours to report a possible problem (non-compliant item, counterfeit, etc.).
Our teams will analyze your request as quickly as possible and will provide a possible full refund for your order.
Delivery & returns
How long does the seller have to ship my order?
The seller has 5 days to ship your order!
But the vast majority ship it much faster!
Can I cancel my order?
If you wish to cancel your order, we invite you to contact us directly
Which countries can I be delivered to?
We ship to France, Luxembourg, Belgium, Spain, Germany, Austria, Italy & the Netherlands
What delivery options do you offer?
We offer home delivery and delivery to a relay point (when available)
How much is shipping ?
Delivery costs between €4.99 and €8.99 depending on the seller's country, destination and delivery method chosen.
The exact amount is calculated during the payment stage!
How to track my order ?
As soon as your order is shipped, you will receive emails at each important stage of your package.
If you don't receive these emails or have a question, email us
What should I do if my order does not arrive?
It occasionally happens that the order is delayed... or has been lost along the way.
In this case, we invite you to contact our support teams who carefully analyze each situation
Sell items
Why sell here rather than elsewhere?
3 good reasons to put your items on sale directly on the second-hand site of your favorite brands:
1. Your ads make you want to!
We add the original photos and descriptions, the size guide, ...
2. You can earn more!
Opt for a voucher from the brand and earn 120% of the amount of the sale you just made, to spend on the Nobodinoz website
3. You encourage the brand...and it pays you back!
You encourage Nobodinoz to offer second-hand products and thus control the entire life cycle of the products
How much can I get for selling an item?
When you make a sale on the platform, you obtain a voucher worth 120% of the value of the sale (e.g. €60 voucher for a sale of €50).
You also have the possibility of obtaining a transfer of 90% of the sale amount.
How do I sell my items?
We invite you to visit our I am selling page: everything is explained there!
And if you still have questions, our support teams are always available to help you.
How long is the voucher valid?
The voucher is valid for 12 months on the new store from June 22
It can be used several times and several vouchers can be combined on the same order.
I won't be able to ship my items for a while (holidays, etc.), what should I do?
This is an excellent question, which will help you avoid degrading your order cancellation rate!
You have the option to deactivate your current ads by contacting us directly.
Remember to put them back online when you return!
Other questions
I have a question, a comment. Can I contact you?
Of course ! Our support team is at your disposal to help you!
Write to us via the contact form!
We will respond to you very quickly
Who is Nopli?
You have the eye!
Nopli is our second-hand partner.
To find out more, we invite you to consult the dedicated page
How can I return to the original store?
Simply by clicking here
Do I have to clean my products upon receipt?
In the same way as with new products, we invite you to always wash the products once before wearing them.